FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long do orders take to be delivered?
Hello!
Orders take 3 -8 working days to be delivered.
Fridays and Saturdays are off.
How can i cancel my order?
To cancel your order, please DM us or email us at basiccouture.am@gmail.com as soon as possible with your order number, which can be found in your confirmation email.”
Can i place multiple orders and recieve them in one order and pay shipping once?
No , Please place all desired items in one order. Separate orders will require separate shipping fees, as we cannot combine orders.
Can I order multiple sizes to try them on and return the size that doesnt fit me?
No , You cannot order multiple sizes to try and return the one that doesn’t fit. You must either accept or return the entire order with the courier.
Can I open my order while the courier is on the door?
Yes , We allow you to open your order and check it BEFORE paying the courier.
If you dont want your order you can return it with the courier and pay the shipping fees only which is 60 l.e
Get in touch
Have questions about your order, or a general enquiry?