FAQs

Can I Check My Order Upon Delivery?

Yes, you can inspect your order upon delivery. If there are any issues, you can return the item immediately with the courier. However, delivery fees must still be paid even if the item is returned. Once accepted, the standard return and exchange policies apply.

What Is the Delivery Time?

Local delivery takes3-8 business days, depending on your location. Business days areSaturday to Thursday, excluding public holidays. You will receive atracking numberonce your order is shipped. Delays may occur due to high demand or courier issues.

How Can I Exchange an Item?

Exchanges are allowed within 48 hours if the item is unworn, unwashed, undamaged, and in its original packaging with tags. Exchanges depend on availability, and if the item is out of stock, you can choose another item or request a refund. To exchange, fill out the exchange form on our website. Shipping costs are covered by the customer, unless the item is incorrect or defective.

Do You Allow Refunds?

Yes, refunds are accepted within 14 days if the item is unworn, unwashed, undamaged, and in its original packaging with tags. Refunds are not allowed for worn, washed, altered, or final sale items. To request a refund, fill out the return form on our website. Shipping costs are covered by the customer, unless the item is defective.