FAQs
Can I Check My Order Upon Delivery?
Yes, you can inspect your order upon delivery.
• If there are any issues, you can return the item immediately with the courier.
• However, delivery fees must still be paid even if the item is returned.
• Once accepted, the standard return and exchange policies apply.
What Is the Delivery Time?
Local delivery takes 3–8 business days, depending on your location.
• Business days are Saturday to Thursday, excluding public holidays.
• You will receive a tracking number once your order is shipped.
• Delays may occur due to high demand or courier issues.
How Can I Exchange an Item?
Exchanges are allowed within 48 hours if the item is:
• Unworn
• Unwashed
• Undamaged
• In its original packaging with tags
• Exchanges depend on availability. If the item is out of stock, you can choose another item or request a refund.
• To exchange, fill out the exchange form on our website.
• Shipping costs are covered by the customer, unless the item is incorrect or defective.
Do You Allow Refunds?
Yes, refunds are accepted within 14 days if the item is:
• Unworn
• Unwashed
• Undamaged
• In its original packaging with tags
• Refunds are not allowed for worn, washed, altered, or final sale items.
• To request a refund, fill out the return form on our website.
• Shipping costs are covered by the customer, unless the item is defective.