• Local delivery typically takes 2–4 business days depending on your location.
• Business days are Saturday to Thursday, excluding public holidays.
• A tracking number will be provided once your order ships.

• Orders cannot be opened or inspected at the door.
• You may accept or refuse the order in full.
• Partial returns at delivery are not allowed.

• Requests must be submitted within 14 days via our return/exchange form on the website.
• Items must be unworn, unwashed, and in original packaging.
• Exchanges are subject to availability.
• Refunds are processed after inspection, usually within 3–8 business days.

• Defective items or incorrect products (wrong size, color, or style) → we cover shipping in full.
• Other returns (size change, color change, personal preference) → return shipping fee deducted from refund.

Currently not available, but we hope to offer this option soon.

Available all weekdays, 10:00 AM – 12:00 AM via Instagram DMs or contact us at contact@basicouture.com.

Orders cannot be modified once placed.

Orders can be canceled as long as they have not yet left the warehouse, which usually takes up to 48 hours.

• Customer information collected for orders, returns, or UGC submissions is used solely to process requests and communicate updates.
• We respect your privacy and never share personal data without consent